We’re really missing having you here enjoying an evening of entertainment at The Y.
In this time of uncertainty, we understand that booking for a future show may not be something you are considering. This got us thinking about what may make you feel more confident to book for a future show or event here. So, we are making a promise to all our customers that during the current pandemic if a show is cancelled or postponed, ticket holders can move to the new date (where available) or have a full refund.
How will I know if a show I’ve booked for has been postponed or cancelled?
As soon as we know that a show has been postponed or cancelled, we will contact ticket holders directly. You can also check for a full list of postponed shows and new dates here. Make sure your contact details (email/phone/address) are correct – you can do so at our secure web form here.
Do I need to send you my tickets for a refund?
You don’t have to worry about sending your tickets back to our box office for us to issue your refund. For postponed shows, your original tickets will remain valid for the new date. If you’d like new e-tickets, let us know – all we need is an email address.
When will your venues re-open?
We are monitoring government advice closely and will ensure we can open safely for our audiences when the time is right. We will, of course, get in contact with you as soon as we know more.
Where can I read your full terms & conditions?
If you would like to read our summary terms & conditions, you can do so here.
To read our full booking terms and conditions, please visit here.
If you have any further questions, reach out to our team on social media or email the box office at email@example.com
We are looking forward to welcoming you back to our theatre – we can’t wait to see you.